This is the third installment of Accentuate the Positive. As you will recall we have been using the Lyrics from the old Johnny Mercer song. Here they are again, just in case you don’t recall.
You’ve got to accentuate the positive
Eliminate the negative
Latch on to the affirmative
And don’t mess with Mr. In Between.
Last time out we talked about how to focus on finding and creating positives in your business. This time let’s focus on eliminating the negatives.
Eliminate the Negatives
Generally, I find that negatives in your business can be classified into two categories: Attitude and Performance. These will ultimately result in negative results.
We all know them. Those people that suck the life out of you. You know, Debbie Downer, Negative Nancy, and Paul Problem. Not occasionally but all the time. The sky is always falling. These people can rob you of your creativity and your energy. Why is important to deal with the negativity? Estimates of the number of employees with negative attitudes about work are up around 25 million and it is likely that the cost to businesses is in the $350 Billion range.
So, what can you do to keep these employees from stealing your energy, passion and productivity? In his book, “The Energy Bus”, Jon Gordon suggests that you not waste time trying to convince negative people to get on your bus. He further states: “and if negative people do get on your bus, it’s essential to remove them as quick as you can”. A manager once told me that he didn’t want to hear anything negative out of his managers unless those utterances came with an alternative solution. If you have negative people on your team, talk to them and try to figure out where the negativity is coming from. If they can’t change then they will have to be removed. Do not just ignore the problem… it will spread like a virus and infect your entire team.
Another form of negative attitude is known as “triangulation”. This is when one employee complains to another employee who can’t do anything about the problem or issue. This robs your business of both time and energy. Train your employees, especially your managers, to avoid triangulation by talking directly with the team member that can help or that they have an issue with.
Let’s face it. We have all been on teams where someone isn’t doing their job properly. Many of you may have been that somebody. Sometimes it is because they lack energy, passion, and motivation. Are they following your lead?
The truth is that our teams will feed off of our energy and passion. Make sure that you show your enthusiasm for work and share it with your team. They will feed off you.
If one of your team members is not pulling their weight it is imperative that you correct the issue immediately. First determine if it is due to a lack of training, directions, etc. Correct those issues if possible. Make sure the employee understands the situation and they are needed on the team only if they are able to perform. Share with them your enthusiasm about the work and the part that they play in the process. Give them a chance to correct their performance but if they don’t they will have to be removed from the team. It is not fair to let them linger.
Make sure that your team members feel appreciated. Recognize them for their accomplishments and contributions to the team. I see managers and business owners avoid this because they feel the it will lead to employees “wanting” more. It might but it may also keep key members of the team from leaving. There is no excuse for your employees not knowing that you appreciate their contributions. Make sure that your team knows what their mission is. They will perform better, have more fun, and you will instill a sense of positivity in your organization.
“Protect your enthusiasm from the negativity of others” – H Jackson Brown Jr.